This Privacy Policy explains what personal data phdream live collects from Filipino players, how we use it, and the rights you have over your information. By using our platform, you agree to the practices described here. Last updated: January 2025.
When you register for an account on phdream live, we collect personal information that is necessary to verify your identity and provide you with a safe, compliant gaming experience in the Philippines. This includes your full legal name, date of birth, residential address, Philippine mobile number, and a valid government-issued identification document such as a PhilSys ID, passport, or driver's licence. We also collect your chosen username, password (stored in encrypted form), and the payment details associated with your preferred local payment method, such as your GCash or Maya account number or your bank account details for InstaPay transfers. When you use our platform, we automatically collect technical data including your device type, operating system, browser version, IP address, and session activity logs. This technical data helps us detect suspicious access, prevent fraud, and ensure that our platform performs correctly across the wide range of mobile devices used by Filipino players. We may also collect information you voluntarily provide when you contact our support team, respond to surveys, or participate in promotional activities on the platform.
The personal information you provide is used primarily to create and manage your phdream live account, process your deposits and withdrawal requests in Philippine pesos, and verify your identity in accordance with our obligations under Philippine anti-money laundering regulations. We use your contact details to send you important account notifications, transaction confirmations, and security alerts — these communications are essential to the operation of your account and cannot be opted out of while your account remains active. Your gameplay and transaction history is analysed internally to detect unusual patterns that may indicate problem gambling behaviour, allowing us to fulfil our responsible gaming obligations and intervene where appropriate. We may use aggregated, anonymised data about platform usage to improve our services, optimise the mobile experience, and develop new features that better serve Filipino players. If you have consented to receive marketing communications, we may use your contact details to send you information about promotions, new games, or platform updates — you can withdraw this consent at any time by contacting our support team. We do not use your personal data to make fully automated decisions that produce legal or similarly significant effects without human review.
phdream live does not sell, rent, or trade your personal information to third parties for their own marketing purposes under any circumstances. We share your data only with carefully selected service providers who assist us in operating the platform, including payment processors such as GCash, Maya, and partner banks that facilitate PHP transactions, identity verification providers, and cloud infrastructure partners who store platform data under strict data processing agreements. These third-party processors are contractually required to handle your data only for the specific purposes we have authorised and to maintain security standards consistent with our own. We may disclose your personal information to Philippine government authorities, regulatory bodies, or law enforcement agencies when we are legally required to do so, or when disclosure is necessary to protect the rights, property, or safety of phdream live, our players, or the public. In the event that phdream live undergoes a business restructuring, merger, or acquisition, your personal data may be transferred to the successor entity, and you will be notified of any material changes to how your data is handled as a result. We will never share your data with third-party advertisers or data brokers.
We implement industry-standard technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. All data transmitted between your device and our servers is encrypted using TLS (Transport Layer Security), and sensitive data such as passwords and payment credentials are stored using strong one-way hashing or encryption algorithms that prevent them from being read even by our own staff. Access to personal data within phdream live is restricted on a strict need-to-know basis, and all staff with access to player data are subject to confidentiality obligations and regular security training. We conduct periodic security assessments and vulnerability testing to identify and address potential weaknesses in our systems before they can be exploited. While we take every reasonable precaution to protect your data, no online platform can guarantee absolute security, and we encourage you to use a strong, unique password for your phdream live account and to enable any additional security features available to you. If you believe your account has been compromised, please contact our support team immediately so we can take prompt action to secure your account.
Under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), you have a number of rights in relation to the personal data that phdream live holds about you. You have the right to be informed about how your data is collected and used, the right to access a copy of the personal data we hold about you, and the right to correct any inaccurate or incomplete information in your account. You may also request the deletion of your personal data in certain circumstances, such as when the data is no longer necessary for the purpose for which it was collected, subject to our legal obligations to retain certain records for regulatory compliance purposes. If you believe that your data has been processed in a manner that violates your rights under the Data Privacy Act, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. To exercise any of these rights, please contact our support team using the email address provided in the footer of this page, and we will respond to your request within the timeframe required by applicable law. We may need to verify your identity before processing certain requests to ensure that we do not disclose your data to an unauthorised person.
phdream live reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or the services we offer to players in the Philippines. When we make material changes to this policy, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered players through in-platform notifications or via the contact details associated with their account. We encourage you to review this Privacy Policy periodically so that you remain informed about how we are protecting your personal information. Your continued use of the phdream live platform after any changes to this policy have been published constitutes your acceptance of the updated terms. If you have any questions about this Privacy Policy or about how your personal data is handled, please reach out to our support team at the email address shown in the footer below. You may also visit our FAQ page for quick answers to common privacy-related questions.
If you want to know more about how phdream live handles your personal information, our FAQ page has clear answers. Ready to get started? Creating an account takes just a few minutes.